ONLINE STORE FAQ's
WHAT IF MY ITEM IS FAULTY?
We're so sorry if an item you received is not in perfect condition.
Goods are deemed faulty if you receive them in damaged condition or where a manufacturing fault occurs within one month of purchase. Items that are damaged by you or in any other way, or as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item instead of receiving a refund, please note we can only replace it for the same product in the same size, subject to availability. Where possible we will offer to repair faulty items. If it cannot be repaired, you are entitled to a full refund.
Please follow the returns process as above and attach a photo of the fault to the returns form. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back.
Leather items: Please be aware that due to the nature of the natural tanning process in leathers each leather hide is different and therefore slight colour variances and blemishes occur and are not considered a fault.
Repairs on items more than 1 month old are no longer in warranty and a repair/postage fee will be charged.
WHAT IF I RECEIVE AN INCORRECT ITEM?
If you have received an item you did not order, please email us at firstname.lastname@example.org so we can resolve this for you.
DO I HAVE TO PAY FOR SHIPPING MY RETURN?
Yes. Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any items. If the package does not reach us safely, we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.